Adobe License Renewal

Adobe Creative Cloud provides access to various apps like Photoshop, Illustrator, Acrobat, etc. To get started you will need to first request a license.

Please note that your access to Adobe Creative Cloud must be renewed every 120 days.

If your license has expired and you are still an eligible employee, you can also renew your access by repeating the below process.

[image description: Screenshot of the Adobe Creative Cloud (CC) application on macOS. The CC logo is circled in red in the top menu bar. The profile icon is also circled in red and the popup window is open. The sign out button is circled in red and has an arrow pointing to it.]

1. Before you begin, if you already have the Creative Cloud application downloaded, sign out of the app.

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[image description 1: a screenshot of the UCLA OnTheHub webpage. The sign in option is circled in red. Red text has been added: "https://ucla.onthehub.com.com" and is in a red box.

image description 2: a screenshot of the UCLA Logon ID sign in page.]

2. Visit University of California, Los Angeles is OnTheHub  and sign in with your UCLA Logon In as well as authorize your multi-factor authorization in Duo. 

[image description: a screenshot of the OnTheHub software library. Below the search bar, the tab titled "Faculty/Staff" is selected and has a red arrow pointing to it. Below that are the tabs "Institutional Software" and "More Software." "Institutional Software" is selected and has a red arrow pointing to it. In the application library, Adobe Creative Cloud Subscription is the first option. It is circled and has text written to the right of it: "Select your Adobe Creative Cloud Subscription."]

3. Making sure you are in the correct tabs: Faculty/Staff and Institutional Software, select the Adobe Creative Cloud Subscription. 

[image description: screenshot of the Adobe Creative Cloud ETLA options. The first choice is "Adobe Creative Cloud EDU - Fac/Staff (120 days). The "Add to Cart" button is circled in red.]

4. The available Adobe Creative Cloud offerings will be displayed. Click on the Add to Cart button next to the appropriate version. 

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5. Go to the cart and check out.

6. Your order will process and you will receive a confirmation. 

You will receive an confirmation in your inbox. 

** If given the option, DO NOT GO TO INSTALL CREATIVE CLOUD IF YOU HAVE PREVIOUSLY USED ADOBE ON YOUR COMPUTER. IT IS ALREADY INSTALLED. **

[image description: Screenshot of the Adobe log in window. " ucla.edu " is written in the email address field. It is circled in red and it says "Sign in exactly like this. Do NOT include your Logon ID in this step." in red letters underneath.]

6. You can now log into the Creative Cloud Application. ONLY type in “ ucla.edu ” like the image below. DO NOT use the Continue with Google option or input an email address such as username@g.ucla.edu or @department.ucla.edu.

Click Continue. 

[image description: screenshot of the UCLA Logon ID sign in page]

7. Proceed with the UCLA Logon ID sign in window and complete sign in with Duo MFA. 

[image description: screenshot of the upper right corner of Adobe Acrobat. The icon profile picture is highlighted with a red square and the open popup window shows a ucla account is logged in. The user information is censored.]

8. You can check if you have logged in correctly by selecting the icon in the upper right of any Adobe application window (ie. Creative Cloud, Acrobat, Photoshop, etc.)

Remember: Your access to Adobe Creative Cloud must be renewed every 120 days. You will get an email regarding a renewal when the 120 day count approaches.

It will look something like this:

More info on this here.